Study: Starbucks Friendlier Than Local Coffee Shops
Published : 29-08-2013 - Duration : 01:10 - View : 68
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Anthropologists from West Virginia University conducted a social experiment to see if corporate chain stores like Starbucks could make their patrons feel as welcome as their local, independently-owned counterparts.You can’t help but feel special when you step into a business and the employee greets you by name and remembers what you normally orde...
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